Senior Client Service Representative in Dakar

Company: Regus
Job Title: Senior Client Service Representative
Job Location: Dakar - Senegal
Employment Category:

Administrative
Customer Service

Employment Type: Full Time
Job Reference Number: CSR III, Dakar
Posted: 2012-06-29
Job Description
Senior Receptionist / Client Service Representative, Regus

Do you enjoy working in a busy reception or front office environment?
Have you always wanted to work in an international B2B environment, being the main point of contact for your customers?
Would you like to build and maintain strong professional relationships?
Are you fluent in French and English?

If you answered YES to all above questions, please read further.

Regus is the world’s largest provider of workplace solutions, offering the widest range of products and services that allow individuals and companies to work however, wherever, and whenever they need to.

As the face of our business you will play a key role in delivering a five star customer service to our clients. As a Senior Client Service Representative, you will work together with the Centre Manager, regarding the performance of the team and the development of the centre.

Your daily tasks and responsibilities will cover:
• Supervision: Training and guiding the team, management of the centre in the absence of the Centre Manager and, keeping track of the client satisfaction and development.
• Front office: Welcoming and greeting customers, handling phone calls.
• Customer service: Being the first point of contact for our customers, providing support and helping to solve their queries.
• Administration: Assisting our clients with administrative tasks connected to their business and being the right hand to the Centre Manager.
• Meeting rooms: Organizing and preparing meetings, events and video conferences in the business centre.
• Centre readiness: Making sure all facilities in the business centre are neat and prepared for our clients at all times.

Then we are looking for you! Don’t wait, and send us your CV/Resume and a motivational letter in English using the Apply Online Box below
Position Requirements
Skills / Qualifications Required: • An enthusiastic professional with min 3 years experience within client facing roles?
• Autonomous, with proven experience of leading by example?
• Customer focused, flexible and willing to go the extra mile?
• Always smiling, even if things don’t go well or you are incredibly busy?
Required Language Skills:

English - Very good
French - Very good

Minimum Education Level required: High School
Minimum Years of Experience required: 3 to 5 Years
Contact Information
Contact Name: Regus
Preferred method of contact: E-mail via Apply Online Box
Apply for this Job Here
Senegal-only applications: Please note that this Company / Employer has indicated that only qualified candidates currently residing in Senegal are being considered here for this position.

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