RELATIONSHIP OFFICER
| Specialization | Banking / Finance / Insurance |
| Job Level | Experienced Hire |
| Required Experience | 3 - 5 years |
| Required Banking Experience | 3 - 5 years |
| Application Deadline | 30-Jun-2014 |
Job Description
To build and cultivate relationships with potential/existing customers and translate those relationships into profitable business for the Bank
Duties And Responsibilities:- Act on behalf of and perform other tasks as assigned by the Branch Manager
- Analyze and screen applications for credit based on the Bank’s credit risk procedures
- Assist customers in the account opening process
- Contribute to the formulation and implementation of strategies necessary to acquire and sustain accounts in the commercial sector of the market
- Ensure timely resolution of customer complaints and issues
- Identify customer needs/buyer values and proactively seek to provide products/ services to meet the identified needs
- Initiate and carry out recovery action on non-performing credit facilities on assigned accounts
- Maintain a comprehensive database of existing relationships/prospects
- Manage assigned credit portfolio and monitor the quality of existing credit relationships on a continuous basis
- Participate in regional and other team meetings
- Prepare monthly activity and performance reports for Regional Manager’s attention
- Regularly contact customers via telephone calls and physical marketing visits to obtain feedback on service quality and customer satisfaction levels
- Review applications for credit facility (in line with the Bank’s policy) and make appropriate recommendations/decisions
Key Performance Indicators:
- % of loan recovery
- % of retained customers
- CASA, Tenored, PBT achievement against Target
- Customer satisfaction index
- Dormant/Inactive account ratio
- Loan loss Provision/Total Loans and Advances
- Number of Performing/Non-performing Loans and Advances
- Quality of credit portfolio maintained
- Quality of customer base
- Revenue/customer growth rate
Minimum Education Qualifications:
- First Degree from a reputable University
Post Graduate Qualifications:
- A relevant post graduate qualification or higher degree (e.g. MBA) would be an added advantage
Professional Qualifications:
- Membership of a relevant professional management body would be an added advantage
Skills And Competencies:
- Knowledge of basic products and services in the Financial Services Industry
- Possession of basic listening skills to understand customer requests
- Ability to provide prompt, accurate and complete resolution to general
- Requests and directs technical queries to the most appropriate solution provider
- Excellent communication and interpersonal skills
- Interpersonal and communication Skills
- Computer Appreciation
- Customer service orientation
- Negotiation Skills
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