Job Vacancy for Help Desk Agent at Interra Network Technica

Interra Network Technica Needs Help Desk Agent

Interra Network urgently urgently needs qualified and competent persons to fill the vacant position below.

Feel free to apply as directed.

Job Title: Technical Help Desk Agent

Location: Abuja, Nigeria, FCTJob No: 655821

Role Profile:

Suitable candidate would be responsible for external and internal 1st level support services which include Desktop support, LAN, WAN and infrastructure with Emphasis in Electrical Electronics.

Core Function

(1) Monitoring the local and wide area network.

(2) Installation, integration, maintenance and management of networked systems for the transmission of data.

(3) Identify and resolve server hard ware issues.

(4) Server support would be windows enterprise and other servers in the data centre.

(5) Carry out regular checks on the status of servers (soft and hard ware)

(6) Manage the data backup of servers.

(7) Efficiently analyzing and correcting hard ware and network issues.

(8) Start up all applications e.g.: Sugar, CRM, Sales force ETC.

(9) Install soft ware, tests systems, implement and maintain system integrity.

(10) Recommend and install fire walls and antivirus software.

(11) Handle escalation support from support team as assigned.

(12) Manage and support all Electrical installation within the company and deployed Electrical /ICT technology to clients.

Required Skills:
(1) Familiarity with VSAT, Radio and Fiber WAN links.

(2) Technical skill/experience.

(3) Ability to work with minimal supervision and possess good organizational skill.

(4) Strong interpersonal skills are needed to work well with others.

(5) Good analytical skill.

(6) Ability to communicate with individuals at all levels in the company and with various business contact outside of the company in an articulate , professional manner.

(7) Excellent critical thinking and problem solving skill.

(8) Proactive and the ability to use initiative.

(9) Professionalism and task oriented.

Required Education/Qualification
(1) BSC Engineering computer science , or any relevant related course.

(2) Knowledgeable or have a technology background.

(3) Power, cooling , electrical or mechanical engineer.

(4) Good understanding of physical/storage environment and system performance.

(5) Good understanding of physical electrical wiring’s.

(6) CCNA, MCSE.

Application Method
Click here to apply online