Standard Bank Group is Africa’s largest bank by assets. The Group delivers banking and related financial services that help strengthen Africa’s connections to key markets, and in turn enhance those markets’ connections to Africa. Standard Bank Group has wide representation that spans 17 African nations and 13 countries outside of Africa. The Group has more than 1 000 branches on the African continent and representation in key global financial centres.
The Group’s 53 000 employees around the world deliver a complete range of services across personal and business banking, corporate and investment banking and wealth management. Standard Bank’s Corporate & Investment Banking division offers its clients banking, trading, investment, risk management and advisory services to connect selected emerging markets to Africa and to each other. It has specific global sectoral expertise, particularly in natural resources, with value propositions in: mining and metals; oil and gas; power and infrastructure; and telecoms and media.
Position Description
Main purpose of the job
• Owns the client relationship with the bank
• Responsible for managing client portfolio, accountable for total clients revenue and cross selling all the bank’s products and services
• The main focus of the role sell the Bank’s product with a view to ensuring that the best solutions are given to the client in a value adding way.
Key responsibilities
• Manages client portfolio and client relationship to maximize cross selling revenues and client profitability.
• Responsible for liaising with Credit Department, providing inputs during credit origination, evaluation and the execution of credit offers.
• Manages the overall credit facility granted to each Client which would include engaging with credit on all approvals and modifications of those facilities.
• Engage and ensure all relevant product houses provide input at the origination stage of all credit facilities.
• Responsible for the preparation of the motivation for the actual execution of allocation & re-allocation of approved credit lines and limits on clients’ facilities.
• Ensures that each credit portfolio meets and exceeds the targeted ROE (Return on equity) and ROA (Return on Assets).
• Timely delivery of offer letters to clients for execution and covenant monitoring.
• To handle all credit modifications with support from Business Manager
• Prospecting for new clients.
• Manages client budget across all products as approved and also ensuring organic growth through new transactions.
• Liaising with product houses to facilitate new opportunities for both new and existing Clients.
• Manages and Monitors Client account utilization across asset classes and ensures risk management on all client accounts.
• Providing strategic and tactical planning on client’s account by preparation and updating of account plans.
• Responsible for providing information to all internal stakeholders as regards the position of clients within the industry based on client & market knowledge (Get acquainted with key socio-economic indicators within Nigeria & Globally).
• Responsible for managing client service team within the assigned sector in ensuring optimal products utilization, cross selling & effective service delivery according to the set targets.
• Review and analyse client’s financials as well as other relevant reports in order to fully understand the client’s business and needs.
• Support the TB / TSE in the actualization of motivations for changes in pricing, deferrals and sign off on excesses on facilities.
• Preparation of account plans to project client’s performance and position within the industry with a view to further drive business opportunities.
Key Performance Measures
• Meets financial targets
• Works within agreed turnaround time for all processes
• 100% Customer Retention
• 80% Customer Satisfaction (Customer satisfaction survey)
• Minimum Multirater Score
• Cross sell Ratio
• Asset Utilisation
• Actual number of new customers
Key Dimensions of the Job
• High relationship management of the Clients
• Matrix relationship within the group
• Interface with all product houses
• Should create a wide sphere of influence within the organizations.
Important Relationships
• Liaise with Credit for all credit facilities – Internal Relationship
• Liaise with all product houses – Internal Relationship
• Liaise with CIB Research team for sector research
• Required to demonstrate strong leadership, communication, negotiation and interpersonal skills
• Contact person with the relevant Management Team member of Client Organisations – External relationship
• Liaise with relevant regulators
• Liaise with relevant industry counterparts
Reports
Preparation of call plans, account plan, call memos and status reports on all clients (Daily/Weekly/Monthly)
Preparation of monthly performance report with inputs from Business Mgt team
Routine monitoring of all arrangement, with client to optimize outcomes
Problem solving, planning and decision making
• Strategic Advisor to the Client
• Make informed decisions on the appropriate solutions to Clients’ needs.
• Ability to escalate issues in a timely manner
• Should conduct root cause analysis as required.
Planning
• Weekly, monthly and Yearly
Decision making
• Should consider factors that are relevant when making decisions, e.g. socio-economic dynamics, business needs, market trends.
• Where decisions will be based on limited information, the RM should relatively determine amount of risk, is required to collate and analyze information from a number of sources.
Required Skills and Qualifications
Knowledge
• Minimum Qualifications: B.Sc
• Knowledge of all Bank products and services
• Conversant with CBN regulations
• ducts/services, local target market.
• Technical skills required include computer literacy, sales skills, accounting/budgeting skills, risk management ability, credit evaluation skills.
Experience
• Minimum of 6 years experience
• Experience as Trade sales executive, Debt solution analyst, Transactional Banker, Account Executive will be key for the job holder.
• Would require 3 months of full time training/exposure on the Bank’s products, services and processes. And would continue to have on-the-job-training (especially on new products / processes)
Required Competencies
Personal Competencies
• The jobholder should have good verbal and written communication skills, negotiation skills, pays attention to detail, methodical, diplomatic, able to handle pressure/conflict, result-orientated, good numerical ability, people management skills, team player, able to retain optimism despite setbacks, self-motivated.
We are an equal opportunities employer and are totally opposed to discrimination in any form. It is our policy to provide equal employment opportunities for all employees regardless of race, sex, colour, nationality, national or ethnic origin, sexual orientation, marital / partnership status, religion, age or disability.
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